Holiday/vacation homes - apartments condominiums condos villas houses, Juan-les-Pins, Cote d'Azur, French Riviera France, Paphos Cyprus, Florida USA
Frequently Asked Questions (FAQ)
Here’s a list of the most frequently asked questions about renting a holiday home from us. Please take a look, you may find your question answered here. If not, please email our enquiries department at enquiries@white-horse-holiday-rentals.com and we’ll be pleased to answer as quickly as possible.
Click on a question below to see the answer:
Who are you?- How do I book?
- How do I pay?
- What currencies do you accept?
- Do you sell customer contact details to third parties?
- How do you ensure the high quality standard of your homes?
- Are your rental rates per person?
- Aren’t holiday homes more expensive than hotels?
- Are bed linen and towels provided?
- Are there any additional charges for water usage, electricity or air conditioning?
- Do I need a car?
- What is your cancellation policy?
- Do I need travel insurance?
- What are your check-in and check-out times?
- How can I comment on the holiday home and on your service?
- How can I contact White Horse Holiday Rentals?
1. Who are you?
White Horse Holiday Rentals is an internet service owned and managed by White Horse Rentals Limited, a company incorporated in Jersey, Channel Islands (company number 95185).
2. How do I book?
There are 3 easy steps to booking:
a. You check the availability of the home you wish to rent on the Availability/Prices page.
b. You then complete the Booking Form for the property and make your Deposit Payment (you will be guided through this from the Availability/Prices page when you are ready to book). Once we receive the Booking Form, we will recheck availability and, once your Deposit Payment has been received, send your Reservation Confirmation to you by email. Please note that bookings are not guaranteed until we have issued the Reservation Confirmation.
c. If you are making your booking more than 70 days before your arrival date, then the Deposit Payment is only £100 (or currency equivalent) except for long bookings and dates of special conferences and festivals in Cannes, when special rates will apply. You will need to send us the balance due at least 70 days before your arrival date. If you are making your booking less than 70 days before your arrival date, then the Deposit Payment is the full balance due. Once the full balance due has been received, we will send you your Final Booking Confirmation with directions to your holiday home and confirmation of arrangements for handover of keys.
3. How do I pay?
Payment is due in two parts:
a. The Deposit Payment is due on booking and, unless you are booking less than 70 days before your arrival, will be £100 (or currency equivalent) except for long bookings and dates of special conferences and festivals in Cannes, when special rates will apply. If you are booking less than 70 days before your arrival, the full balance is due immediately. We accept cheques, bank drafts and bank transfers in most major currencies. We normally bill in £ Sterling, so if you wish to pay by cheque in another currency, please email us for a quote in your currency.
b. The remaining balance due is payable at least 70 days before your arrival. This can be paid by debit or credit card through PayPal or by cheque in most major currencies.
4. What currencies do you accept?
We accept cheques in:
£ Sterling
Euros
U.S. $
Canadian $
Australian $
For cheque payments in all currencies other than £ Sterling, please contact us for a quote in your currency.
5. Do you sell customer contact details to third parties?
No. We value and respect your privacy and we will never pass your details on to any third parties. Rest assured, you will not receive “spam” email as a result of booking through White Horse Holiday Rentals. You will only receive our newsletter if you choose to sign up for it and you can unsubscribe at any time.
6. How do you ensure the high quality standard of your homes?
We are dedicated to providing our customers with high-class holiday accommodation. For this reason, we personally inspect every property to ensure that it meets our exacting standards before we agree to rent it to our customers. We also appoint local management agents in each resort to ensure that each property is constantly maintained at the same high standard and so that you have an immediate, on-the-spot contact if any faults develop. Only in this way can we be sure that each property we rent will give the high level of comfort, style and luxury you demand.
7. Are your rental rates per person?
No. Our rental rates are for the holiday home for the duration of your booking. You can book each holiday home for any number of persons up to the maximum occupancy shown for that home under its details page.
8. Aren’t holiday homes more expensive than hotels?
As you browse our homes, you’ll find that they are often cheaper than hotels of a similar standard, and we don’t charge extra for more people sharing one of our homes. The more persons in your rental home, the lower the price per person.
Additionally, our holiday homes offer more space, comfort and privacy than an hotel. Every one of them has a fully equipped kitchen, a comfortable dining area and its own lounge with television and DVD/CD player. When you take into account all the amenities of a White Horse Holiday Home, we’re sure you’ll agree they are superb value.
9. Are bed linen and towels provided?
Yes (with the exception of beach towels), and for bookings over 7 days, these are changed at each weekly cleaning. If you wish, a daily cleaning and towel change service can be booked, for a small additional fee.
10. Are there any additional charges for water usage, electricity or air conditioning?
No, this is all included in our prices.
For the sake of the environment, we ask that you don’t waste power or water unnecessarily.
11. Do I need a car?
This varies and is shown under the details of each holiday home. Most are close to the local amenities and attractions, some are more secluded and a car is advisable. All our holiday homes have their own parking spaces or garages. If you wish to hire a car please see our car hire links.
12. What is your cancellation policy?
For all our holiday homes, the following cancellation policy applies:
a. For all reservations, a Deposit payment of £100 (or currency equivalent) is mandatory, except for long bookings and dates of special conferences and festivals in Cannes, when special rates will apply. Reservations are not firm until the Deposit Payment is received in cleared funds and our Reservation Confirmation has been issued.
b. The remaining balance due is payable at least 70 days before your arrival.
c. In the event of the customer cancelling the booking, no refund will be made.
d. If we are forced to cancel a booking by circumstances beyond our control, we will attempt to provide alternative accommodation of a similar standard to that booked and which is acceptable to the customer. If this is not possible, we will fully refund all monies received from the customer in respect of the booking at the time of cancellation. Our liability in these circumstances will be limited to refund of monies paid by the customer and we do not accept any liability for consequential loss.
Because we do not give refunds in the event of cancellation of a reservation or booking by a customer, we strongly recommend that you take out travel insurance. If you wish to take out insurance please see our travel insurance links.
13. Do I need travel insurance?
We do not insist that you take out travel insurance; this is your choice. However, for your own protection we strongly recommend that you take out travel insurance to include accommodation cancellation.
14. What are your check-in and check-out times?
Access to all holiday homes is available after 4p.m. on the day of arrival to allow for cleaning.
All holiday homes must be vacated by 10 a.m. on the day of departure unless otherwise agreed in writing. Again, this is to allow for cleaning. Please note that if you require an out-of-hours check-in (typically late night or early morning), this may attract an extra charge in some locations. If so, we will advise you of this charge at the time of booking.
15. How can I comment on the holiday home and on your service?
We need your feedback so that we can constantly improve our holiday homes and our service. We greatly value your feedback and love to hear from all our customers, so please email us at: feedback@white-horse-holiday-rentals.com.
16. How can I contact White Horse Holiday Rentals?
Enquiries
For any queries about any of the properties we offer, about our service, or about a booking you have made please contact our enquiries department:
Email: enquiries@white-horse-holiday-rentals.com
Bookings
If you wish to make a booking, please click here to visit our bookings page, or contact our bookings department:
Email: bookings@white-horse-holiday-rentals.com
Feedback
We welcome all feedback from our customers. If you have returned from a stay in one of our holiday homes, please let us know how you enjoyed it.
Email: feedback@white-horse-holiday-rentals.com
If you wish to call us for any reason, please call Philip White, General Manager. Tel: +44 (0)7797 750562
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